Stella Connect is a front-line performance management tool that leverages real-time customer feedback to measure and improve the performance of contact center agents.
The customer feedback requests at the heart of Stella Connect generate up to 50% response rates and the feedback is shared directly with agents and their managers. This high volume of agent-level customer feedback motivates front-line teams and is used to power more effective coaching and QA programs. Stella Connect clients include Warby Parker, Mercedes and Dell.