IBM Study: Consumers Get Personal, Expect Value

IBM Study: Consumers Get Personal, Expect Value
An IBM study about consumer willingness to share data with retailers is featured in this summary by Retail-Merchandiser.com. Although a large amount of consumers are willing to share personal data, the key finding is that they expect a personal experience in return. It is imperative that retailers go about using data in such a way that it results in customer trust and loyalty.

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