Join us for a special event as we explore the journey of our valued customers in harnessing the potential of Generative AI, a transformative force in the world of customer experience.  

In 2018, Talkdesk embarked on a mission to empower our customers with cutting-edge AI and automation for the contact center. Now, with the introduction of Generative AI, this journey has led to the development of AI solutions that not only prioritize safety and effectiveness but also empower agents to excel, boost self-service rates, accelerate automation, and unearth invaluable insights from customer conversations.

During this event, we will dive deep into the accomplishments of our customers, showcasing:

• Safe and Effective AI: Discover how our customers have successfully implemented Generative AI that prioritizes safety and effectiveness in every customer interaction.
• Agent Empowerment: Learn how Generative AI has empowered agents to become efficient, enhancing their abilities and job satisfaction.
• Enhanced Self-Service: Explore the ways in which our customers have improved self-service rates, providing customers with quick and precise answers.
• Automation Acceleration: Gain insights into how automation has been accelerated, streamlining processes and reducing administrative burden.
• Insight Extraction: Understand how our customers have harnessed Generative AI to extract actionable insights from customer conversations, even unknow unknowns.

We will share these stories along with our perspectives on the responsible use of AI in CX, ethical considerations in AI implementation, and our visionary outlook on the future of Generative AI in customer service.

Whether you are a CX professional, an AI enthusiast, or simply interested in the ethical dimensions of AI, this event is for you. Join us to celebrate the journey of our customers and the transformative potential of Generative AI in delivering responsible CX.

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The agent experience is undergoing an evolution — with ever increasing customer expectations, a focus on new technology and a goal of more modern support, leaders are relying on their frontline to deliver amid continuous change. Understanding and adapting to the needs of the agent, then, has never been more important.

 

Ensuring employees have the resources, insights and support to thrive through this next evolution will be critical for success. As companies work to enhance operations and modernize experiences, they must also work to upgrade their employees’ workflow and techstack.

 

To build the contact center of 2030, CX leaders must prioritize the employee experience and implement technology that can empower agents to do more. CCW Digital research confirms that more than 66% of leaders are currently unsure of what tasks their agents will handle as they reshape the role of the agent, and this session will help unpack strategies and solutions to support this transition and inspire meaningful improvement.

 

This session will also discuss:

• How new technology can empower productivity in the contact center
• Tips for embracing technology and implementing change
• Solutions to engage customers and build long-term relationships

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In 2020 online retail transaction numbers skyrocketed amidst the Coronavirus pandemic’s lockdown orders. Such demand allowed brands to attain not just unprecedented commercial success, but an undeniable influence on consumer behavior. 

During that time women’s clothing brand Pink Lily became one of the top online clothing retailers in the U.S., generating over $150 million in annual revenue. As the brand navigates heightened demand for greater personalization, autonomy, and quality than ever before, Co-founder Chris Gerbig is working overtime to deliver exceptional experiences. He is poised to bring Pink Lily’s direct-to-consumer success into 2030 with a ‘Surprise and Delight’ strategy. 

Join us for a session focused on how organizations can leverage the new technology and insights of today to prepare for the customer experience of tomorrow. Attendees will walk away with actionable insights on:

• Utilizing social media and web tools to increase brand visibility and boost consumer retention rates over time
• Using eCommerce data to personalize the customer journey at every touchpoint 
• Identifying changing digital trends and developing proactive CX strategies

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