Contact Center of 2030
October 24 - 26, 2023 | 12PM ET
Day 3: Thursday, October 26th
12:00 pm - 12:30 pm
How Emerging Technology will Change the CX Game
Aviad Stein -
Global Head of Innovation,
Broadridge
With the introduction of ChatGPT, everything changed. A technology that could engage effectively, provide fluent responses and even entertain users immediately attracted CX leaders across industries. After years of inefficient legacy technology impeding customer experiences and frustrating agents, it seems that generative AI came at the perfect time.
Now, leaders are looking for the next new thing. Searching for new technology that will change the game for customers and drive modern and innovative experiences. Aviad Stein, Global Head of Innovation at Broadridge, will host this session and unpack leading technology advancements in the digital era.
Discussing generative AI, digital assets and NFT’s Aviad will share insight on the next wave of CX innovation. Join this session to learn more about:
- AI in the financial service space
- Why digital assets are valuable to organizations today
- How to leverage emerging tech to drive innovation
12:30 pm - 1:00 pm
Tech Trends, Challenges and Opportunities in Data Analytics
Pranav Patil -
Customer Analytics and Insights,
Nextdoor
With the emergence of AI and Machine Learning, organizations have expanded their use of customer data, working to provide more tailored and streamlined support. However, new privacy laws and evolving expectations have presented challenges as companies work to understand and navigate data concerns.
Join Pranav Patil, Customer Analytics and Insights Lead at Nextdoor and Ads Measurement and Marketing Science expert, as he breaks down new technology, regulation and use of customer data in 2023. By discussing and highlighting the importance of data privacy, leaders can ensure they are protecting customer data and facilitating better interactions.
This session will also discuss:
- Machine Learning in the marketing analytics space
- The impact of new privacy laws and regulations
- Testing for continuous improvement
