With the introduction of ChatGPT, everything changed. A technology that could engage effectively, provide fluent responses and even entertain users immediately attracted CX leaders across industries. After years of inefficient legacy technology impeding customer experiences and frustrating agents, it seems that generative AI came at the perfect time.

Now, leaders are looking for the next new thing. Searching for new technology that will change the game for customers and drive modern and innovative experiences. Aviad Stein, Global Head of Innovation at Broadridge, will host this session and unpack leading technology advancements in the digital era. 

Discussing generative AI, digital assets and NFT’s Aviad will share insight on the next wave of CX innovation. Join this session to learn more about:

• AI in the financial service space
• Why digital assets are valuable to organizations today
• How to leverage emerging tech to drive innovation