Discover how generative and agentic AI are transforming the contact center, from enhancing efficiency to delivering intuitive, predictive support.
State of Generative & Agentic AI
February 18 | 12PM ET
Why Attend?
In the age of AI, the contact center has so much potential for improvement. From optimizing efficiency to enhancing customer satisfaction, AI gives leaders the tools to build a better experience for customers.
Generative and agentic AI play a huge role in achieving many of these efficiency gains. With generative AI, customers can engage with technology in a more nuanced and natural way. And beyond just a more intuitive experience, agentic AI offers a reality in which technology can predict customer and agent needs to deliver critical support.
Sessions will cover advances in generative and agentic AI, strategies for implementing and rolling out the technology and next-steps for your AI journey.
50% of contact center leaders stated that their AI journey is progressing slower than they expected.
2025, then, is the time to move forward. This series will dive into the current state of generative and agentic AI to give leaders a look into how the technology can support experiences now.
Featured Speakers
Brian Cantor
Principal Analyst, CCW Digital Director
CCW Digital
Brooke Lynch
Divisional Director & Principal Analyst
CCW Digital
Agenda
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