Discover how generative and agentic AI are transforming the contact center, from enhancing efficiency to delivering intuitive, predictive support.

State of Generative & Agentic AI
February 18 | 12PM ET
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Meet the Speakers

Speakers

Brian Cantor
Brian Cantor
Principal Analyst, CCW Digital Director
CCW Digital
Brooke Lynch
Brooke Lynch
Divisional Director & Principal Analyst
CCW Digital
Audrey Steeves
Audrey Steeves
Content Analyst
Customer Management Practice
Peter Axelson
Peter Axelson
Former Global Head of Transformation, Customer Experience
Nokia
Suma Kumaraswamy
Suma Kumaraswamy
Senior Director, Head of OMB Digital Products
First Tech Federal Credit Union
Joel Neeb
Joel Neeb
Chief Transformation and Business Operations Officer
8x8
Carmit DiAndrea
Carmit DiAndrea
Director Engineering, AI Data Management
NICE
Jennifer Wilson
Jennifer Wilson
Director of Product Marketing
NICE
Russell Banzon
Russell Banzon
Chief Marketing Officer
Cresta
Ben Kirchner
Ben Kirchner
Senior Manager, Product Marketing
Nextiva
Rohit Gupta
Rohit Gupta
VP and GM, Experience Cloud
Nextiva
Joel Neeb
Joel Neeb
Chief Transformation and Business Operations Officer
8x8
Jonathan Rosenberg
Jonathan Rosenberg
Chief Technology Officer
Five9
Mike May
Mike May
Chief Information Officer
GFL
Donna Fluss
Donna Fluss
Founder & President
DMG Consulting

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CCW Digital

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