Discover how generative and agentic AI are transforming the contact center, from enhancing efficiency to delivering intuitive, predictive support.

State of Generative & Agentic AI
February 18 | 12PM ET

Ben Kirchner

Senior Manager, Product Marketing Nextiva

Day 1: Tuesday, February 18th

1:30 PM Practical AI Use Cases You Can Use Today to Improve Your Customer Experience

In the race to thrive in today’s dynamic business landscape, your sales, service, and support teams need innovative, effective solutions that transform customer experiences, amplify productivity, and slash costs. There’s a lot of noise out there about AI, which makes it hard for CX leaders to know what’s real and what’s hype. 

Join us for an insightful session where we’ll share real, powerful AI capabilities you can use to transform your operations.

During this session, you will discover practical AI use cases that get you real results with: 

  • Enhanced Customer Insights: Use AI to capture the most important parts of every customer interaction automatically
  • Increased Team Efficiency: Streamline follow-ups and improve team efficiency with great customer insights
  • Global Support Excellence: Enable your team to provide seamless support in any language 
  • Faster Response Time: Reduce wait times and improve service availability
  • Personalized, Scalable Service: Use conversational AI to automate routine tasks and deliver personalized experiences

We’ll also discuss the most exciting capabilities on the horizon.