Discover how generative and agentic AI are transforming the contact center, from enhancing efficiency to delivering intuitive, predictive support.
State of Generative & Agentic AI
February 18 | 12PM ET
Donna Fluss, Founder and President of DMG Consulting LLC, provides a unique and unparalleled understanding of the people, processes and technology that drive the strategic direction of the dynamic and rapidly transforming contact center and back-office markets. As the foremost analyst and visionary dedicated to the contact center and back-office markets, Donna has provided expert guidance for over 30 years to technology leaders as well as disruptive newcomers, investors, and enterprises that want to build next-generation AI-enabled contact centers. She can be reached at Donna.Fluss@dmgconsult.com.
Day 1: Tuesday, February 18th
12:00 PM The Power of More with Generative & Agentic AI for CX
In a world where customer experience (CX) often feels fragmented and impersonal, Generative and Agentic AI are rewriting the playbook. In the new CX, humans and AI work together in powerful new ways to deliver more connected, personalized, and effortless interactions between customers and businesses.
Learn how to unlock more value from your data, create more seamless customer interactions, and deliver more meaningful experiences that turn customers into lifelong fans.
In this seminar we’ll discuss:
- The transformative CX capabilities enabled by Generative AI
- Strategies to make AI work for your CX
- The role of Agentic AI in driving smarter, more human-centric interactions
Don’t miss this opportunity to redefine what CX can achieve. The new CX starts here.
