Discover how generative and agentic AI are transforming the contact center, from enhancing efficiency to delivering intuitive, predictive support.
State of Generative & Agentic AI
February 18 | 12PM ET
Jennifer serves as a Senior Product Marketing Manager at NICE. In her current role, she’s responsible for assisting in the promotion of NICE’s complete CX platform. Jennifer brings more than 20 years of experience in software technology that includes solution and vertical marketing, implementation services, and product management for contact center, customer engagement, knowledge management, and process automation solutions.
Day 1: Tuesday, February 18th
12:30 PM Redefining Customer Service with Generative and Agentic AI
Generative and agentic AI are changing the game for customer service initiatives—delivering efficiency, empathy/personalization, and predictive insights for better CX.
From intelligent proactive engagement to optimized end-to-end workflows, this fireside chat explores AI's impact on the transformation of the contact center.
Join Jennifer and Carmit as they discuss how generative and agentic AI are unlocking new possibilities in customer engagement and service delivery including insights into:
· Producing quicker more personalized resolutions
· Increasing proactivity and predictability
· Instituting greater collaboration between humans and AI
· Enabling automation across customer service and employee augmentation
