Discover how generative and agentic AI are transforming the contact center, from enhancing efficiency to delivering intuitive, predictive support.
State of Generative & Agentic AI
February 18 | 12PM ET
Joel Neeb is a driving force behind 8x8’s AI-powered transformation strategy, leading efforts to align global operations and deliver cutting-edge customer experiences. As Chief Transformation and Business Operations Officer, he shapes 8x8’s AI roadmap, empowering businesses with innovative communication and collaboration solutions tailored for the era of intelligent automation.
A proven leader in AI-driven transformation, Joel previously spearheaded VMware’s transition to a SaaS business model, achieving a $5 billion revenue goal ahead of schedule and revolutionizing its operating model. He also led Afterburner, Inc. as CEO, helping global organizations achieve breakthrough performance and earning recognition as one of Forbes’ Top 25 Small Businesses in America.
Joel’s foundation as an F-15 mission commander in the U.S. Air Force, where he led over 3,000 missions, gives him a unique perspective on leading teams and navigating complexity. An accomplished author and speaker, Joel’s book, The Insight Age, provides a strategic guide for leveraging generative AI to drive transformation and growth.
Joel holds degrees from the U.S. Air Force Academy, Embry-Riddle Aeronautical University, and the University of Texas McCombs School of Business. At the conference, he will share his vision for harnessing AI to redefine business operations and unlock new opportunities.
Day 1: Tuesday, February 18th
1:00 PM The Insight Age: Transforming Customer Experience with AI
In this session, Joel Neeb, the newly appointed Chief Transformation and Business Operations Officer at 8x8, will draw on his experience leading high tech companies, like VMware, through pivotal business transformations and share his insights on how AI and data-driven strategies are poised to reshape customer experience and contact center operations.
Drawing on the insights that are the basis of his upcoming book, The Insight Age, Joel will reveal how strategies from high-stakes decision-making can be applied to help teams adapt and excel in the AI era. This session is designed specifically for CX and contact center leaders looking to stay ahead in an industry undergoing rapid transformation. Attendees will walk away with fresh perspectives on leveraging emerging technologies, building a culture of innovation, and driving better outcomes. Don’t miss this opportunity to gain valuable insights and actionable ideas to help you lead your team into the future of CX.
