Discover how generative and agentic AI are transforming the contact center, from enhancing efficiency to delivering intuitive, predictive support.
State of Generative & Agentic AI
February 18 | 12PM ET
Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. In this role, he is responsible for the engineering and operational teams building out Five9’s Genius AI portfolio, in addition to direct the overall technology evolution of Five9’s platform. Jonathan has dedicated his thirty-year career to transforming the telecommunications industry. First, from hardware to software, then software to cloud, and now, cloud to AI. He is well-known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications.
Prior to Five9, Jonathan was CTO for the Collaboration Technology Group (CTG) at Cisco Systems, and before that, Chief Technology Strategist at Skype. He received his bachelor's and master's degrees from MIT and holds a PhD in electrical engineering from Columbia University.
In 2002 he was named one of the most innovative young technologists in the world by Technology Review magazine. He also was named a "Top Supergeek" by CRN and won a Pulver Von Pioneer award for contributions to the VoIP industry. In 2015 he was presented with the Ohio University Strowger Award for transformational innovation in the Telecommunications industry.
Day 1: Tuesday, February 18th
12:00 PM The Power of More with Generative & Agentic AI for CX
In a world where customer experience (CX) often feels fragmented and impersonal, Generative and Agentic AI are rewriting the playbook. In the new CX, humans and AI work together in powerful new ways to deliver more connected, personalized, and effortless interactions between customers and businesses.
Learn how to unlock more value from your data, create more seamless customer interactions, and deliver more meaningful experiences that turn customers into lifelong fans.
In this seminar we’ll discuss:
- The transformative CX capabilities enabled by Generative AI
- Strategies to make AI work for your CX
- The role of Agentic AI in driving smarter, more human-centric interactions
Don’t miss this opportunity to redefine what CX can achieve. The new CX starts here.
