Lessons from the Best: How Discover, Bath & Body Works Achieve Call Center Excellence

No matter how many times award winners incorrectly use the word "humbling" to describe the experience, such peer adulation provides an irrefutable ego boost. It sends the irrefutable message that winners are to be admired, respected and, in many cases, copied. One would be lying if he argued that the same was not true of the Call Center Excellence Awards, which occur in annual conjunction with Call Center IQ's Call Center Week. But in recognizing "superior thinking, creativity and executi... To continue reading this story Click Here