This coming Monday (September 30), Call Center IQ presents its second ever virtual event. And though last time (our Social Media for Customer Management Summit in March) was successful, it has nothing on this one (though, it's STILL FREE!)
Dubbed the Multi-Channel for Customer Management Summit, this interactive summit focuses on how businesses are creating an integrated, cross-channel experience for customers. We're not talking about how "cool" social and mobile are, but we will be talking about how your organization needs to invest, manage and evolve to support--and satisfy--today's omni-channel customer.
In addition to high-profile, exclusive keynotes from thought leaders like "Social Media Bible" author Lon Safko and "The Guru of Customer Service" John Tschohl, we will have exclusive roundtables based on our Executive Report on Multi-Channel Customer Management, peer learning/chat/networking opportunities, a trivia game with giveaways, interactive booths manned by customer management gamechangers and free research report, whitepaper and video downloads. You can't afford to miss this - register for free now!
This is so much more than a mere series of webinars or presentations - it's your best, most interactive ticket to multi-channel excellence. But insofar as it WILL have a content portion, we're thrilled to share our agenda:
Many Channels, One Experience - Excelling with Multi-Channel Fusion
Speaker: Lon Safko, President and CEO, Extreme Digital Marketing
Building the Multi-Channel Contact Center
Speaker: Madelyn Gengelbach, Director of Market Intelligence, inContact
Roundtable: Engaging Today's Multi-Channel Customer
Speakers: Ken Osborn, Senior Director of Product Marketing, Oracle
Oscar Alban, Principal Global Market Consultant, Verint Witness Actionable Solutions
Fostering Customer Satisfaction in a Multi-Channel World
Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual Ltd
Empowering Customer Service Agents in a Multi-Channel World
Speaker: John Tschohl, Author, Customer Service Guru, President, Service Quality Institute
Roundtable: Creating the Cross-Channel Experience
Speakers: Keith Pearce, VP Solution Marketing, Genesys
Amol Joshi, CEO, Zappix
While your experience will be enhanced by attending live, you do not have to - all sessions and booth material will be accessible for 90 days after the event! Given that, you have no excuse not to register...scheduling conflict shmeduling conflict!