Call Center Week, the world's leading customer management event, brings together executives, practitioners and solution providers from all corners of the globe to benchmark and resolve the top challenges in the space. It is a must-attend event for anyone who cares about improving the way they serve customers.
But with the networking and learning opportunities is a moment for celebration. Each year, the 1000-plus attendees recognize and honor the winners of the Call Center Excellence Awards, who represent the absolute best in customer management.
This year's awards are set for June 12, which falls right in the middle of the 14th Call Center Week in Las Vegas, NV. Finalists under consideration for awards are below:
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Best-in-Class Call Center (over 200 staff)
- ARI
- Cigna
- Experian Consumer Service
- StarTek
Best-in-Class Call Center (under 200 staff)
- Bath and Body Works
- Guardian Retirement Services
- Louisville Gas & Electric/Kentucky Utilities
- UPMC Health Plan
Best Outsourced Provider
- EGS - Expert Gobal Solutions
- Genpact
- HGS
- Tech Mahindra & Hutchison Global Services
- TLC Associates
Best Technology Solutions Provider
- Agero
- AMC Technology LLC
- Citrix
- FurstPerson
NEW: Best International Call Center
- Acronis
- CGS
- Genpact
- Stream Global Services
Best Call Center Leader of the Year
- Dennis Foos, Site Director in Grand Junction, Startek
- Steve Ellis, Senior Director Customer Care, EyeMed Vision Care
- Roy Gaunce, Director/Customer Service & Contact Center Operations, Humana Government Business
Best Performance Acting on Voice of the Customer & Voice of the Social Customer
- Discover
- Protection 1 Security Solutions
- Valvoline
Greatest Job Creating a Culture that Inspires World-Class Excellence
- Denizbank
- Stellar BPO
- Fiserv
- Protection 1 Security Solutions
Best Contact Center Learning, Development & Recognition
- aok.teleservice defacto GmbH, a member of the davero group
- Discover
- Telerx
- Teletech
- TELUS International