Michael Biondo, Vice President of Customer Operations for Thumbplay, gives a quick promo of what he will be speaking about at the 6th Annual Call Center Summit in Orlando, Florida from January 24-27, including social media studies and how it is changing the call center environtment. Thumbplay, Inc. is the leading mobile entertainment provider in the U.S. Thumbplay.com features licensed music, video and games from some of the world's largest entertainment companies, including: EMI, Sony Music Entertainment, Universal Music Group and Warner Music