The Light at the End of the Tunnel: Creating Incentives for Call Center Employees

Brian Mullaney, SVP of the Customer Contact Center at The Scooter Store, gives a keynote speech at the 11th Annual Call Center Week in Las Vegas. The Scooter Store, which provides electronic mobility vehicles. The Scooter Store center is comprised of 5 distinct functions: inbound operations, outbound operations, technical service, customer advocacy and data entry. Mullaney shares his company's strategy on measuring and creating incentives for his employees. To continue reading this story Click Here