Leverage Customer Feedback to Drive Call Center Financial Performance
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In this webinar, we will explore how to leverage data and analytics to create competitive advantage and enable high performance call centers in the following areas:
- Getting the right information to the right person at the right time
- Impacts of call center off-shoring
- Changing nature of service channel preferences
- The impact of social media on call center usage and experience
- The changing mix of call types being handled by call centers
- Enhancing agent performance
Industries covered include retail, software, banks/credit unions, health insurance, property and casualty insurance, cable and satellite TV providers, cell phone service providers, personal computers and government.
Attendees will walk away with strategies for leveraging customer feedback insights to drive financial performance.
Presenters:
Terry Dean Redding
Director of Product Development and Delivery
CFI Group
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
