According to the 2011-2012 Proactive Customer Care Product and Market Report by DMG Consulting, it costs $5 to $25 for a typical inbound customer service call and potentially less than $.05 for an automated, outbound customer interaction. When strategically tailored to fit your business, customer experience and operational objectives, Proactive Customer Care (PCC)solutions delivered via outbound self-service channels — such as IVR and SMS/text — can significantly benefit your enterprise.
Applicable across nearly all major verticals, PCC solutions are helping some of today’s leading companies:
•Increase revenue
•Reduce operational costs
•Boost agent productivity and efficiency
•Improve customer satisfaction and loyalty
•Successfully leverage customer service as a competitive differentiator
•Increase revenue
•Reduce operational costs
•Boost agent productivity and efficiency
•Improve customer satisfaction and loyalty
•Successfully leverage customer service as a competitive differentiator
Download DMG Consulting’s Proactive Customer Care Product and Market Report Reprint, and learn how PCC solutions are rising to the challenge of servicing today’s "connected customer" and how they can help position your company — and your customers — for success.