Not Just Chatter: Salesforce's EVP of CRM Gets Down to Business

As one of the leaders of the exciting and innovative cloud computing company, Alex Dayon, EVP of Salesforce's CRM program, discusses how Salesforce attempts to stay ahead of the curve, and what metrics and strategies Salesforce includes in its current business model, as well as the huge impact Facebook has had on Salesforce's own website and social networking models.