Building A Modern Call Center From The Ground Up: The Next Generation Call Center

Wouldn't you be interested to see the most "advanced call center in the world?" Well that's precisely what Graham Kingma proclaims about his brand. In his case study presentation Kingma, Head of Call Center Operations for WIND Mobile, shows us how he and his team managed to leverage social media tools to generate revenue and cut costs. Hear the results-proven strategies for WIND Mobile who Avaya claims has "the most advanced call center in the world." All organizations are looking for ways to... To continue reading this story Click Here