The latest episode of the CCW Digital podcast has just been released. This week, we explore the most innovative solutions in the contact center and customer experience sectors. Listen below!
Made possible by Microsoft, we take a tour of the solution hall at CCW in Las Vegas. This gives you an opportunity to get a quick understanding of the solutions that were represented at the event whether you attended…or not. We visit cognitive services, workforce optimization solutions, automated interaction analytics, machine learning, talent solutions, outsourcing, conversational AI, international customer support, real-time live omnichannel engagement, modern learning software, audio and speech analytics and reporting, intelligent routing, sales and marketing integration, real-time employee incentive gamification, chat bots, call center optimization, AI for CX and more.