Over the past few years, businesses of all sizes and across various industries have ramped up their investment in AI technology. This surge in AI and cloud technology adoption is driven by the recognition that organizations sit on a treasure trove of data just waiting to be harnessed to meet their goals.
This new eBook, “Turn CX Data into a Strategic Asset with AI,” explores how AI-driven insights allow companies to deliver personalized and efficient customer experiences, setting them apart in an increasingly competitive market.
Get key CX AI insights, including how to:
• Optimize outcomes with AI models infused across the entire contact center platform
• Improve CSAT with AI-driven routing, real-time guidance, and AI-enabled analytics
• Use AI to increase agent efficiency by providing context, simplifying tools, and automating tasks
• Leverage AI models trained on vast datasets to increase accuracy and reliability of customer insights
eBook: Turn CX Data into a Strategic Asset with AI
NICE . | 07/05/2024