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Special Report: Tackling Changes In Customer Behavior Using Cloud Based Contact Centers

There is no denying the struggling customer experience and service landscape in modern commerce around the globe, especially as the world continues to evolve into a predominantly digital style of communication.

However, with challenging economic times comes great opportunity for customer-centric brands to differentiate themselves from competitors

This report will reveal:

• How to capitalize on cloud technology trends and how they impact the customer

• Need to-know consumer behavior trends and experiences via mobile

• The most popular chat apps and messaging channels

• How to deliver an omnichannel experience

How to prioritize personalization in customer service interactions (even in digital environments)

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CCW Emerging Technology Exchange

February 19 - 21, 2025
San Francisco, CA
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