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Events


Our Mission

With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.

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Our Community

As the world's largest customer service online research hub, CCW Digital provides 159,000 members with the latest tools, research, data, and technologies to optimize their customer contact operations.

Some of our trusted members are from:

CCW Members

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Why CCW Digital?

Our members stay up to date with industry news, trends, and opportunities by getting free access to our archive of articles, reports, innovative research formats, and various forms of digital media that all complement our industry leading live event series, Customer Contact Week.

01)Conferences

Over the past 25 years, Customer Contact Week has served as a platform for the top executives in the industry to connect, share ideas and insights, and, most importantly, build relationships. Customer Contact Week is an incubator of the most innovative solutions and disruptive ideas, a hotbed of best practices, and the most important event for contact center and CX executives.

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02)Exchanges

Our exchanges are invitation-only events built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

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03)Online Events

CCW Digital online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

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04)Webinars

CCW Digital host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

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05)WhitePapers & Reports

CCW Digital digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

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Our Advisory Board

CCW Digital's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the ccw space and help guide our original research and content.

DB Banerjee
DB Banerjee

VP, Strategic Segment

Observe.AI

Natalie Beckerman
Natalie Beckerman

Global Head of Customer Support Operations

IHG Hotels and Resorts

Jeff Beelman
Jeff Beelman

VP, Contact/Service Center

MAXIMUS

Colleen Beers
Colleen Beers

Chief Administrative Officer

Alorica

Anastasia Bellos
Anastasia Bellos

SVP, Global Market Leader

Alorica

Jaysa Boyer
Jaysa Boyer

Head, Employer Engagement

Ultimate Medical Academy

Geoff Burbridge
Geoff Burbridge

EVP, Head of the Truist Care Centers

Truist

Cheryl China
Cheryl China

SVP, Director of Credit Card Servicing

Citizens Bank

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Interested in advertising or collaborating with us?

CCW Digital offers effective ways to deliver your message, position yourself as a thought leader, and introduce new products, techniques, and strategies to the market.

You'll not only align your company with our wealth of relevant content and media, but also Customer Management Practice's well recognized event brands

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