08/29/2025
Customer Contact Agent Attrition Calculator
cleareBook: The generative AI agent 100
September 16 by ASAPP .
eBook: The generative AI agent 100, 100 use cases for contact centers by industry
High-tech, Human Touch: Why Human Contact Center Agents are AI's Perfect Partners
September 02 by CCW Digital Editor
The future of customer experience isn’t about humans versus AI—it’s about harnessing the best of both. This eBook explores how forward-thinking contact centers
Humanity In Retail Customer Experiences: Navigating the Risks and Rewards of AI Transformation
August 29 by Brian Cantor
Technology may be changing where and how retail interactions take place, but it is not affecting the why. It is not diminishing the importance of forming lastin
Elevating Empathy: Achieving Human Connections in an AI-Powered World
August 28 by Brian Cantor
Learn how AI can empower agents to deliver empathetic, human-centric customer care.
Webinar Pass: Securing Customer Trust in the Contact Center of the Future
July 31 by Brian Cantor
Conversations are changing. They are taking place in new channels, relying on automation, and emphasizing unprecedented levels of personalization. This evolutio
The New CX: Real Stories of Success
July 31 by CCW Digital Editor
Explore real-world CX wins in Five9’s 2025 Customer Success Book—featuring case studies that drive results, not rhetoric.
Events
Jan 01
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Dec 01
Sep
24 - 26
24 - 26
Oct
15 - 17
15 - 17
Oct
28 - 29
28 - 29
Our Mission
With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
Our Community
As the world's largest customer service online research hub, CCW Digital provides 185,000+ members with the latest tools, research, data, and technologies to optimize their customer contact operations.
Some of our trusted members are from:
Sign up for free to get full access to our entire library of content, data, and networking tools.
Why CCW Digital?
Our members stay up to date with industry news, trends, and opportunities by getting free access to our archive of articles, reports, innovative research formats, and various forms of digital media that all complement our industry leading live event series, Customer Contact Week.
01)Conferences
Over the past 25 years, Customer Contact Week has served as a platform for the top executives in the industry to connect, share ideas and insights, and, most importantly, build relationships. Customer Contact Week is an incubator of the most innovative solutions and disruptive ideas, a hotbed of best practices, and the most important event for contact center and CX executives.
See More02)Exchanges
Our exchanges are invitation-only events built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
See More03)Seminar Series
CCW Digital Seminar series provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our Seminar series can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CCW Digital host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)Whitepapers & Reports
CCW Digital digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
See MoreOur Advisory Board
CCW Digital's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the ccw space and help guide our original research and content.
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CCW Digital offers effective ways to deliver your message, position yourself as a thought leader, and introduce new products, techniques, and strategies to the market.
You'll not only align your company with our wealth of relevant content and media, but also Customer Management Practice's well recognized event brands
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