11/04/2024
Customer Contact Agent Attrition Calculator
clearNext-Generation Mechanisms of Agent Empowerment
November 20 by Audrey Steeves
Agent assist is just one type of call center technology that has potential to improve agent engagement.
The Practical Guide to Safety with Generative AI Agents in the Contact Center
November 06 by ASAPP .
The Practical Guide to Safety with Generative AI Agents in the Contact Center
A practical framework for generative AI in your contact center
November 06 by ASAPP .
We’ve all heard the promises about generative AI – It’s a transformational technology that will change the way your contact center operates, deliver exponential
Maximize the returns on your CX automation investments
November 06 by ASAPP .
Maximize the returns on your CX automation investments,
False Charges, Poor Communication, No Wow Factor: Reflecting On My Horrible Travel Experience
November 01 by Brian Cantor
Booking a New York City hotel proved to be a nightmare, with three brands failing to deliver an empathetic, transparent, omnichannel customer experience.
Pre-Register: How to Achieve True Customer Autonomy
October 31 by Brooke Lynch
Pre-Register for our upcoming How-To Guide: How to Achieve True Customer Autonomy. You'll get first access to the report upon its release.
Events
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19 - 22
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03 - 04
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Our Mission
With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
Our Community
As the world's largest customer service online research hub, CCW Digital provides 159,000 members with the latest tools, research, data, and technologies to optimize their customer contact operations.
Some of our trusted members are from:
Sign up for free to get full access to our entire library of content, data, and networking tools.
Why CCW Digital?
Our members stay up to date with industry news, trends, and opportunities by getting free access to our archive of articles, reports, innovative research formats, and various forms of digital media that all complement our industry leading live event series, Customer Contact Week.
01)Conferences
Over the past 25 years, Customer Contact Week has served as a platform for the top executives in the industry to connect, share ideas and insights, and, most importantly, build relationships. Customer Contact Week is an incubator of the most innovative solutions and disruptive ideas, a hotbed of best practices, and the most important event for contact center and CX executives.
See More02)Exchanges
Our exchanges are invitation-only events built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
See More03)Online Events
CCW Digital online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CCW Digital host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)WhitePapers & Reports
CCW Digital digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
See MoreOur Advisory Board
CCW Digital's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the ccw space and help guide our original research and content.
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CCW Digital offers effective ways to deliver your message, position yourself as a thought leader, and introduce new products, techniques, and strategies to the market.
You'll not only align your company with our wealth of relevant content and media, but also Customer Management Practice's well recognized event brands
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