CCW Analyst Insights

This report provides the answers, highlighting ways to use AI-powered analytics to unify and elevate all facets of the customer journey.

Top News Stories in Customer Contact and CX January 2025

Discover Beyond the Contact Center and reimagine 5 CX principles to drive business success and elevate customer experience in 2025 and beyond.

CCW Digital's analyst team offers CX and EX predictions for 2025.

Discover how to empower self-directed customers with personalized, seamless support. Explore challenges, strategies, and case studies to transform your CX in 20

CCW Digital reviews the top trends in customer contact for 2024.

2024 Spotify Wrapped leaves users disappointed and missing the "old Spotify."

As 2025 arrives, answer a key question: are you making the most of your customer data? If you can't answer yes, you can't elevate human and AI performance.

Why Chick-fil-A Employees Deliver Outstanding Customer Service. Insights on one of the best customer service companies employee experience.

CCW Nashville connects customer contact leaders for a few days of learning, networking, and ideating.

Booking a New York City hotel proved to be a nightmare, with three brands failing to deliver an empathetic, transparent, omnichannel customer experience.

Airbnb suffered a major loss in valuation earlier this month following the release of the company’s Q2 performance. By most financial standards, Airbnb has seen