Meet The Team
With dedicated focus on customer experience, passion for the industry and decades of experience, our analyst and media strategy teams provide the guidance you need to elevate your customer contact function.
Brian Cantor
Managing Director, Digital
brian.cantor@customermanagementpractice.com
Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engag... Learn More
Brooke Lynch
Divisional Director, Digital
brooke.lynch@customermanagementpractice.com
Brooke Lynch is the Divisional Director of Digital. With a background in television news and production, she’s worked across industries covering B2B marketing, procurement and finance events. Her current work highlights challenges and opportunities for customer experience and contact center leaders, with a recent focus on e-commerce, retail,... Learn More
Audrey Steeves
Content Analyst
audrey.steeves@cmpteam.com
Audrey Steeves is a content analyst for CCW Digital. She is an experienced content writer with a background in healthcare and technology across consumer and B2B audiences. She leads CCW Digital article development and contributes to the analyst team by supporting online events. Her current work focuses on the intersection of customer centric... Learn More
Simon Copcutt
Head of Strategic Accounts
simon.copcutt@customermanagementpractice.com
Simon Copcutt Leads the Customer Management Practice Sponsorship Team specifically as Head of Strategic Accounts. In this role Simon creates sponsorship campaigns across the CMP Portfolio for our solution providers to reach their target market. Simon joined IQPC New York 13 years ago from the UK and hasn't looked back. Learn More
Michael DeJager
Managing Director, Events
michael.dejager@customermanagementpractice.com
Michael DeJager is the Managing Director of the Customer Management Practice’s Events division. He leads CMP’s cross-functional events teams and directly manages the analyst team as they produce industry-leading events across CMP’s customer contact, customer engagement, design and innovation sectors. He brings 15+ years of event e... Learn More
Mario Matulich
President
mario.matulich@customermanagementpractice.com
As President and Managing Director, Mario Matulich oversees overall business operations and strategic growth initiatives for CMP, a leader in delivering market research, events, and communities to organizations that value customer centricity. With 17+ years of experience, Mario has helped transform an events company into a leading provider of mark... Learn More
Lauren Miller
Head of Marketing
lauren.miller@customermanagementpractice.com
Lauren Miller is the Head of Marketing at the Customer Management Practice. Lauren started her career at the company as a Marketing Assistant, led marketing campaigns for the company’s largest events as a Marketing Manager and Senior Marketing Manager, and helped scale CMP’s flagship Customer Contact Week in Las Vegas as the Divisional... Learn More
