Sign up to get full access to all our latest content, research, and network for everything customer contact.

Genesys

Tools & Technologies

The Genesys Cloud AI Progressive Adoption Model

June 27 by CCW Digital Editor

The Genesys Cloud AI Progressive Adoption Model The Genesys Cloud AI Progressive Adoption Model

Cloud Based Contact Centers in the Age of AI

June 12 by Brooke Lynch

special report cover shows sponsor name, report title and image of cloud on circuit board

It is safe to say, in 2024, we have entered the age of AI. With new tools like generative AI powering more intuitive, seamless and personalized experiences, it is clear that this technology has the po...

New Tips for Agent Engagement in the Era of AI

June 12 by Brooke Lynch

The agent experience continues to be critical. As customers persistently seek out better experiences, they rely on agents to give them accurate, tailored and streamlined resolutions...

FIND CONTENT BY TYPE

CCW Digital COMMUNITY

ADVERTISE WITH US

By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.

Advertise Now

JOIN THE CCW Digital COMMUNITY

As the world's largest customer service online research hub, CCW Digital provides 170,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.