Articles

Agent assist is just one type of call center technology that has potential to improve agent engagement.

CCW Nashville connects customer contact leaders for a few days of learning, networking, and ideating.

Booking a New York City hotel proved to be a nightmare, with three brands failing to deliver an empathetic, transparent, omnichannel customer experience.

Pre-Registration: The Final Part Of Our Contact Center Elevation Series (Redefining The Contact Center)

As competition around CX grows more fierce, companies must avoid these pitfalls of personalization.

Digital experiences account for more customer touchpoints than ever, but the phone channel remains on top.

The FTC has restricted negative option transactions, simplifying the cancellation of certain subscriptions

New technology and AI has led to a demand for agents with a more analytical and consultative skill set.

Key insights for contact center leaders embarking on a productive and intentional AI journey.

Are the negative stereotypes facing Gen Z workers valid criticisms about the state of work?

Combatting digital scams and protecting customer data by improving security in the digital marketplace.

IGT Solutions will host this upcoming webinar discussing the dynamic travel and hospitality customer. Pre-register for free today.