CX News and Trends

Guinness’ responds correctly to viral "split the G" beer drinking challenge.

Unlock CX success with data: Discover key trends, pitfalls, and next-gen analytics to elevate your brand.

Between uncertain customers and new types of scams, returns are costing companies more and more

Top stories in customer service, customer contact technology, and AI for call centers in December 2024.

We may soon take for granted the ever-improving customer service provided by the US federal government.

E-commerce has led to diminished levels of in-person shopping, hollowing Black Friday of its significance.

Top stories in customer service, customer contact technology, and AI for call centers in November 2024.

Almost half of organizations can’t keep pace with shifting customer expectations. But what do consumers want? And what big bets should organizations make to sta

As competition around CX grows more fierce, companies must avoid these pitfalls of personalization.

Get essential insights into what’s next for business CX and AI in 2025

The FTC has restricted negative option transactions, simplifying the cancellation of certain subscriptions

Starbucks announced they’re appointing Brian Niccol as their new CEO – their fourth CEO in four years.