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Tools & Technologies

2024 July Market Study: AI-Powered Contact Center

July 26 by Brian Cantor

AI promises to radically transform customer engagement, but what does that mean for your contact center strategy?

2024 March Market Study: State of Generative AI

March 29 by Brian Cantor

What can we do to ensure generative AI lives up to this hype? What strategic changes must brands make to capitalize on their new tech? The product of CCW Digital’s exclusive, in-depth research, this M...

Special Report: Patient Experience Trends In A Hypercompetitive Healthcare Landscape

February 28 by Brian Cantor

Whereas quintessential retail and consumer brands have ensured shoppers can effortlessly process returns or access technical support at any time, healthcare establishments have long subjected patients...

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