5 Findings on Agent Experience in a Flexible World
Agent Experience in a Flexible World
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Agent experience is the top challenge for customer contact leaders in 2022-2023, specifically hiring and retaining agents. This report will cover:
- Top reasons agents leave a company
- The relationship between agents and managers
- Career development for agents
- And much more!
Join CMP Research at Customer Contact Week Las Vegas, this June 19-22! Customer Contact Week Las Vegas is brought to you by CCW Digital, a division of the Customer Management Practice. Get back to Customer Contact Week at www.customercontactweek.com.
