News

The Stanley cup has taken over. Take a quick scroll on social media and you’ll spot the sizable water bottle featured almost ubiquitously. Here we break down the rise of Stanley in 2024 and share some key learning moments for engaging customers and redefining your brand.

Read the CCWomen May 2023 Newsletter to find our featured content of the month and discover ways to get involved in the CCWomen community!

Airbnb’s shares in the stock market fell in value as much as 6% on Thursday after The Bear Cave, a newsletter publication that describes itself as dedicated to “exposing corporate misconduct,” released a report focused on customer service problems the organization has.

Some Twitter users now have to pay for SMS two-factor authentication, and it's prompting concerns on whether or not the cyber security tactic is worth the money—or worth leaving the platform all together.

At their best meetings are collaborative and productive. However, meetings have evolved over the past few years. And some brands are deeming them unnecessary — eCommerce platform Shopify announced a new policy to 'subtract' meetings in 2023.

To deliver better experiences and interactions that feel personalized and meaningful for customers, brands rely on data. But, when it feels like boundaries are crossed, however, high levels of personalization feel less and less worth it to data-conscious customers. 

DoorDash, the popular online food delivery platform, is working to achieve a more customer and employee-centric culture by requiring its employees to utilize its platform and complete a delivery each month.

While many organizations are still set on returning to the physical office space in 2022, there is also a looming sense that we can never truly return to a traditional pre-pandemic work arrangement.

To uncover the most innovative CX solution today, Talkdesk® is hosting its ‘Digital Showdown: Innovations in CX’ event. On Thursday, November 18, 2021, the semi-annual virtual event is returning to showcase leading Customer Experience (CX) solutions in a head-to-head battle.

While delivery services have undoubtedly sparked new waves of innovation, they have not been well received by everyone. This fact is becoming increasingly evident as news that the city of Chicago has filed lawsuits against popular third-party delivery company’s over misleading customers.

The metaverse has become a big topic of conversation in the tech world recently. While some see it as the next big buzzword, far removed from our current digital universe, others see it as an imminent reality as tech leaders set their sights on a virtual reality and AI-powered future.

As customers begin to place more weight on online reviews, some rogue users have been accused of using the feedback mechanism as a malicious tool to seek ‘revenge’ on certain brands or products they may have never even used.