New Trends In Contact Center Employee Experience

Employee experience discussions are rich with catchphrases: “happy agents = happy customers,” “people are your greatest asset,” “let AI absorb simple issues so agents can focus on complex ones.” But they’re lacking in a more important element: specifics on how to take action.

This Special Report, part two in our Contact Center Elevation Series, will dive deeper into the future of contact center employee experiences. It will answer numerous questions that are pivotal to the success of your contact center team:

• What factors actually matter to agents – and impact their attrition rate?
• How can we make agents more loyal and productive?
• What new skills and competencies will agents require?
• How should contact center agent and supervisor roles and career trajectories be redefined?
• What can we do to better boost long-term wellness and engagement with our brand mission?

Pre-register to secure your immediate, complimentary access to the report. You’ll also receive easy access to upcoming chapters of our Contact Center Elevation Series.