Special Report: Improving Employee Engagement in 2021

With greater autonomy over their workflow and a renewed emphasis on more purposeful and deliberate collaboration, employees have clearly benefited from the flexibility remote work has provided. But, as companies initiate plans to return to the office, they must also prioritize and maintain the increases in employee engagement to remain successful in the hybrid environment.

To ensure a seamless transition, companies must recognize some of the initial challenges employees faced in the remote environment and consistently reassess comfort and productivity in a new hybrid environment. Additionally, they must support agents with the proper resources and technology to prepare for another transition.

This report will outline some of the key challenges employees are facing and also highlight a few of the greatest successes of the current remote environment to guide a hybrid environment that promotes genuine engagement. 

It will also uncover:

• Solutions that will sustain heightened engagement levels to establish a more active and successful workplace
• Tips to maintain flexibility and encourage autonomy to ensure greater work/life balance
• Ways to optimize training and instill continuous learning and individual improvement opportunities