eBook: Evaluating generative AI agents for your contact center
Uncover the truth under the marketing spin by asking the right questions
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The genAI for CX market has become very crowded, very fast. And to complicate matters, it’s all a moving target. The technology is still new, and it’s evolving at lightning speed. That makes it hard for buyers to distinguish between the offerings or determine which providers are best prepared to deliver what they promise.
Part of the problem is that most vendors say the same things, even if their solutions are wildly different. It’s a lot of marketing spin:
● ‘Our solution is the safest around‘
● ‘We take security very seriously’
● ‘We deliver the best results’
● ‘We have the only AI purpose-built for CX’
When every vendor makes the same vague claims, how is a buyer supposed to make sense of it all?
This eBook will provide clear guidance on how to dig down under the marketing spin to reveal the truth about each solution and vendor. All it takes is asking the right questions and knowing what to listen for in the answers.
