Sign up to get full access to all our latest content, research, and network for everything customer contact.

State of the Market: Contact Centres in Kenya

Add bookmark

Africa's contact centre industry is undergoing rapid growth as well as significant change as the region is poised to become a centre of ICT and BPO excellence within a matter of years. Download this report to gain insight into the key factors that make Africa (with particular emphasis on Kenya) suitable for contact centre expansion and evolution. Also highlighted are the chief challenges that the industry needs to understand and overcome.

[eventPDF]

RECOMMENDED