Former Rockstar James Dodkins on Creating a "Rockstar" Customer Experience
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His new show This Week in CX, is the top-rated (and only) customer experience show on Amazon Prime UK. The former heavy metal guitarist travels the world giving keynotes (and great performances) to share his CX philosophy. Ahead of Customer Contact Week Las Vegas, we did a Skype interview with speaker James Dodkins to hear about frictionless experiences, pterodactyl beavers and how to spin an electric guitar while playing it.
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James Dodkins
Rockstar CX
James Dodkins Rockstar CX
CustomerExperience
customer win
customer care
CCW Vegas
Customer contact week
Speaker interview
