Airbnb Q&A: Creating a Magical, Transformative Customer Experience Culture

"In the context of business, it is sticking to the idea that some companies have a certain 'magic' about them, such that people when they're there, whether they're an employee, customer or investor...can feel the magic.  Everything goes better.  It's a more transformative experience."

-- Chip Conley, Airbnb's Head of Global Hospitality and Strategy on "mojo" in the business world.

We are all striving to cultivate this "mojo."  We want our customer experiences and agent experiences to become magical, because magical experiences drive glorious business results.

Airbnb's Conley, who is also the founder of Joie de Vivre Hospitality and author of "Peak: How Great Companies Get Their Mojo From Maslow," will be sharing the secret to creating the magic as a presenter at the forthcoming 17th Annual Call Center Week.

In advance of that presentation, he joined Call Center IQ's Brian Cantor for an exclusive interview.  Conley begins by discussing "mojo" and its connection to Maslow's hierarchy of needs.  He then explores strategies for creating fulfilling, magical experiences for agents, businesses, and customers.

Listen to the interview -- then register for Call Center Week to secure your chance to learn and network with this disruptive thought leader.