Special Report: Emerging Customer Experience Trends and Technologies - Finance and Insurance
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The crisis response for customer-centric businesses are over and the trends are in. It’s time to take what we have learned in the past five months and turn these trends into an actionable business continuity plan.
In the financial services and insurance sector, where products can be identical and customer uncertainty is at an all-time high, differentiation through excellent CX is now vital for the success of financial institutions.
Featuring insights and data from VP’s, bestselling authors, and CX analysts, this report will cover:
• The shift to mobile and online adoption and how remote work plays a part
• Understanding 24/7 self-service through consumer behavior demographics
• The adoption of AI
• How to ramp up consumer engagement through the right technologies
