5 Customer Analytics Mistakes You Can Overcome Right Now
Given that we’re in the age of customer centricity, it should come as no surprise that 99% of companies identify customer analytics as “important” to the customer experience.
Unfortunately, many make critical mistakes with their customer intelligence initiatives.This webinar will distance you from that crowd – and help you become one of the select few that harness the true power of analytics.
Backed by exclusive research and cross-industry case studies, the webinar will reveal how to turn “customer analytics” from a promising idea into a surefire ticket to contact center excellence. You’ll know your customers, empower your agents, and achieve unprecedented results.
Topics include:
- Tips for distinguishing between “good” and “bad” customer data
- How to turn raw data into actionable contact center intelligence
- Why analytics is the key to improving agent performance
- Top 5 mistakes organizations make with customer analytics – and how to fix them
This webinar is presented by:
Presenters:
Cliff LaCoursiere
Vice President
CallFinder
Cliff LaCoursiere is a successful business leader and technology entrepreneur with more than 20 years of experience creating, building and growing markets for both existing and new product categories. As the vice president of CallFinder, Cliff leads the sales team, and directs the development and execution of the company’s product development and marketing strategy. Cliff has extensive knowledge in the speech analytics and SaaS industry, and co-founded CallMiner, a leading speech analytics software company. While at CallMiner, Cliff established the business as a global market leader in speech analytics. Prior to joining CallFinder, Cliff was principal consultant with Zling providing marketing and sales strategy to leading brands. Prior to Zling, Cliff was the vice president of sales and marketing of SDG where he rebranded the company’s image delivering double-digit, year-over-year growth in the highly competitive systems integrator market. He also worked as head of sales and account management for VirtualLogger; a pioneer in the delivery of SaaS-based contact center software.
Karrie Snyder
Vice President of Operations and Compliance
Revenue Enterprises
Karie Snyder is the VP of Operations and Compliance at Revenue Enterprises. Karie oversees all aspects of the operations including the Extended Business Office, Recovery Services and Legal departments. Karie is also the HIPAA Compliance Officer for Revenue Enterprises and oversees the REL Compliance program and leads the Compliance Committee.
With more than 28 years in the healthcare revenue cycle industry, she has experience in all aspects of the revenue cycle process from pre-admit screening, financial counseling, and eligibility assistance for governmental programs to insurance billing and follow-up; Revenue Cycle Management and Collections. Karie’s passion is providing outstanding financial results for healthcare providers and inspiring and caring service to patients. She is an active member in the local Colorado chapter of Healthcare Financial Management association for 25 years. She is also a member of Vistage International. She has been a presenter for both HFMA and AAHAM rural programs.
