automation

AI trends in 2025: How CX leaders use automation to enhance support and modernize experiences.

Maximize the returns on your CX automation investments,

As we move into 2024, staying ahead means being future-ready. That’s where Genesys’ Xperience comes in.

Leaders should listen to their agents and carefully consider how their team will adapt to new GenAI tools.

The AI revolution is being televised, 'money dysmorphia' enters the economic lexicon, and more.

What does the rise of AI mean for the future of agents and their ability to connect with customers?

For Cloudlinx, being part of the CCW ecosystem has led to improved contact center connectivity.

For Fortune 500 companies, having a “people plan” is just as important as having an AI plan.

Google, Meta face court dates, Nike ends its biggest brand partnership, and airlines face turbulence.

Hybrid work, generative AI, and WFM dominated conversations for organizations big and small.

Cyber Monday sales are at an all-time high, and so are opportunities to get scammed.

CCW Digital's newest contributor, SaaS's hottest companies and generative AI's latest struggles.