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Tools & Technologies

Wearable Chatbots: Considering the Future of Conversational AI

August 09 by Audrey Steeves

Friend, a new smart wearable powered by conversational AI, highlights the potential of new AI use cases

Designing Chatbots Your Customers Will Actually Use

March 29 by Wandy Felicita Ortiz

title, author, sponsor, and image of phone with web of connections

Providing a seamless and effortless experience is a surefire way to ensure that customers develop loyalty towards your brand. Personalized, streamlined CX is about understanding the customer’s needs a...

Special Report: Master the Complexity of Today’s Customer Experience Conversations

February 29 by Brooke Lynch

report cover, title, sponsor, author, and image of chat bubbles over mobile device

Are your agents thriving in the digital era? Is their workflow enhancing or detracting from their experience? 61% of leaders feel that their agents spend too much time and effort accessing/using neces...

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