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CX News

CCW Analyst Insights

Are Online Sports Betting Platforms Protecting Customers? Privacy vs. Protection in Online Gambling

April 17 by Brooke Lynch

7 of the largest U.S. legal mobile gaming companies developed a new industry-wide best practices charter.

CX News and Trends

Top Headlines In Customer Contact News This Week | 1/15/2023

January 15 by Wandy Felicita Ortiz

Travel plans are frozen, Stanley soaks in the customer feedback. and the Fortune 500 gets a CX schooling.

CX News and Trends

Top Headlines In Customer Contact News This Week | 11/27/2023

November 27 by Wandy Felicita Ortiz

CCW Digital's newest contributor, SaaS's hottest companies and generative AI's latest struggles.

CX News and Trends

Top Headlines In Customer Contact News This Week | 11/20/2023

November 20 by Wandy Felicita Ortiz

Customer appreciation is front and center, holiday travel faces CX risks, and Black Friday shopping.

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