opportunities
2024 Consumer Preferences Survey Results: June Market Study
June 06 by Brian Cantor
CCW Digital conducted an extensive survey into the preferences of today’s consumers. The resulting insights – and recommendations – form this exclusive market study on CX Trends, Challenges, and Oppor...
Advising The Fortune 500 On Adopting AI To Enhance CX And EX
January 09 by Kimberlee West
For Fortune 500 companies, having a “people plan” is just as important as having an AI plan.
CCW Digital: Your 2023 Customer Contact Year In Review
December 19 by Wandy Felicita Ortiz
Hybrid work, generative AI, and WFM dominated conversations for organizations big and small.
Growing In Gratitude At Customer Contact Week
November 22 by Wandy Felicita Ortiz
Reflecting on what we're thankful for this year at Customer Management Practice
Day In The CX Life With Alyssa Del-Valle, Client Relationship Specialist
November 17 by Wandy Felicita Ortiz
A CX and comms pro shares how she leverages knowledge in publishing, hospitality, and entertainment.
Top Headlines In Customer Contact News This Week | 11/6/2023
November 06 by Wandy Felicita Ortiz
ChatGPT Hits 100M weekly users, organizations prioritize gender equity, employers see new hiring trends.
CCW Digital’s New Market Study: Contact Center of 2030
October 16 by Wandy Felicita Ortiz
In 'Contact Center of 2030,' we dive into forward-thinking topics for today's contact center leaders.
Turning Failure Into Fuel: USWNT Player Abby Wambach Shares Advice
September 22 by Wandy Felicita Ortiz
13 lessons from USWNT's Abby Wambach that inspire soccer players and CX leaders alike.
2023/2024 Lead-Gen Opportunities
September 13 by CCW Digital Editor
2023 Remaining lead-gen opportunities and preview of 2024 products
