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Day In The CX Life With Laura Shrago, Graphic Designer At The Financial Times
March 04 by Wandy Felicita Ortiz
A graphic designer for a finance publication shares how her creativity improves the readers' experiences.
Top Headlines In Customer Contact News This Week | 3/04/2024
March 04 by Wandy Felicita Ortiz
Celebrating women in CX and sharing insights for how allies can support their teammates.
Top Headlines In Customer Contact News This Week | 1/15/2023
January 15 by Wandy Felicita Ortiz
Travel plans are frozen, Stanley soaks in the customer feedback. and the Fortune 500 gets a CX schooling.
How Stanley Leveraged Customer Engagement to Become the Most Loved Product of 2023
January 11 by Brooke Lynch
The Stanley cup has taken over. Take a quick scroll on social media and you’ll spot the sizable water bottle featured almost ubiquitously. Here we break down the rise of Stanley in 2024 and share some...
Top Headlines In Customer Contact News This Week | 1/8/2023
January 08 by Wandy Felicita Ortiz
Google, Meta face court dates, Nike ends its biggest brand partnership, and airlines face turbulence.
Redefining Customer Centricity & The Customer Journey with Web3
November 22 by Wandy Felicita Ortiz
kiki.world is the first Web3 beauty brand that is redefining how beauty trends.
Shapermint's Customer Care Director Shares How To Keep CSAT Scores High
November 20 by Wandy Felicita Ortiz
Insights from Lorissa Ancheta, Customer Care Director for the ecommerce shapewear DTC company Shapermint.
Top Headlines In Customer Contact News This Week | 11/20/2023
November 20 by Wandy Felicita Ortiz
Customer appreciation is front and center, holiday travel faces CX risks, and Black Friday shopping.
Day In The CX Life With Alyssa Del-Valle, Client Relationship Specialist
November 17 by Wandy Felicita Ortiz
A CX and comms pro shares how she leverages knowledge in publishing, hospitality, and entertainment.
Top Headlines In Customer Contact News This Week | 11/13/2023
November 13 by Wandy Felicita Ortiz
CS via SMS is trending, the government speaks up about AI, and IRS CX is down the tubes.
Top Headlines In Customer Contact News This Week | 11/6/2023
November 06 by Wandy Felicita Ortiz
ChatGPT Hits 100M weekly users, organizations prioritize gender equity, employers see new hiring trends.
Top Headlines In Customer Contact News This Week | 10/30/2023
October 31 by Wandy Felicita Ortiz
Southwest sees a CX fail, artists vs. AI, and PX takes a nosedive.
