Taking CX to the Cloud: New Ways for Creating Exceptional Customer Experiences
In today’s Experience Economy organizations are constantly striving to provide the best customer experience possible, in an ever-changing landscape of consumer expectations. Cloud CX platforms provide a new flexible and powerful way to meet and exceed these expectations.
In this webinar Brian Cantor, Principal Analyst and Director at CCW Digital, will share current trends, challenges and solutions for providing exceptional customer experience. Joining Brian will be Aviad Abiri, VP Portfolio Marketing with NICE, who will share their CX cloud approach, what organizations should be looking for and practical approaches to migrating to a CX cloud platform.
Questions answered during this session will include:
- What are the main Customer Experience challenges facing today’s organizations?
- What are the core capabilities organizations are going to need to address today’s CX challenges?
- What role (and how) do Cloud solutions play in the Customer Experience space?
- What are the recommended ways for organizations to move to cloud CX solutions?
Presenters:
Brian Cantor
Managing Director, Digital
Customer Management Practice
Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engagement Insider. Reaching a community of almost 200,000, these digital properties offer industry-leading commentary, research reports, and virtual event sessions.
Far from a “boardroom manager,” Brian routinely speaks at leading customer contact events and directly engages with global enterprises and innovative start-ups via training and advisory services sessions.
Fun Fact: Brian has impeccable artistic taste, as evidenced by the fact that the first concert he attended growing up was a Baha Men / A*Teens double feature.
Aviad Abiri
VP, Portfolio Marketing
NICE
