The New Norm: Delivering AI powered Customer Experience Within a Remote Workforce
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As companies around the world are faced with the imminent need to deploy a remote workforce in response to the COVID-19 crisis, new challenges and opportunities arise specifically around delivering optimal customer service with a remote contact center.
This webinar, featuring thought-leaders from Vonage, will discuss trends, best practices and new capabilities are available for companies finding themselves in need of a remote contact center.
Topics will include:
- Top challenges and considerations in rapid deployment
- Available technologies and resources for remote contact center capabilities
- AI technologies, including virtual assistant and intelligent routing, to streamline customer cases and drive efficient agent experience
- Customer success stories that delivered remote capabilities
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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