Caitlyn Hughes
More content by Caitlyn Hughes
CCW Current Attendee Snapshot
April 21 by Caitlyn HughesBrimming with cutting-edge content from an unmatched collection of top executives and business leaders in the customer contact & CX profession, Customer Contact Week celebrates its 25th anniversary in...
Leveraging Emotion Recognition in Generative AI for Contact Centers
April 17 by Caitlyn HughesThis report will explore how contact centers can leverage emotion recognition in generative AI, discuss the benefits of incorporating this technology into customer service strategies, provide theoreti...